Ordering and delivery
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Can I change or cancel my order?
We aim to ship out your order as soon as possible, but if you contact us in time we may be able to change or cancel your order. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days (including processing time), depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
Please refer to the shipping policy page for more information.
What countries do you ship to?
We ship to most regions worldwide. Please enter your address at checkout for shipping duration and rates.
How much is shipping?
Shipping costs depend on the item(s) you’ve ordered and the country where it’s being delivered, the cost you pay goes directly to the shipping provider. Please enter your address at checkout to see the postage fees for different destination countries.
We may run promotions from time to time for discounted or free shipping within the U.S. Please subscribe below for our latest news!
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns and Refunds
Can I return or exchange an item?
If you are not 100% satisfied with your purchase, firstly - we are sorry to hear!
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. The easiest way to go about it is to return the unused item(s) and purchase another one from our website.
*Currently return labels are available only for domestic orders in the U.S. If you are an international customer, please contact us at email@example.com to see if we can work something out.
How do I return an item? Is it free?
Yes, returns are FREE*! Please contact our customer service team via firstname.lastname@example.org. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us.
*If you received free shipping for your order, the shipping cost will be deducted from your refund amount.
Exceptions to our return and refund policy
- All clearance items are final sale and cannot be returned or exchanged.
- Returned items must be returned in their original product packaging.
- Returned items must have no visible signs of wear and use.
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
When will I receive my refund?
When we receive your item, it will be processed as soon as possible. Please note that it may take up to 3 working days for the refund to be credited to your account.
What is a pre-order?
A pre-order allows you to order an item prior to its release date. A pre-order item is marked with a "pre-order" ribbon.
How to pre-order?
To reserve a product marked with pre-order, simply add it to your cart by clicking "Pre-order Now". You then checkout the usual way and your credit card will be charged upon checkout. After placing your order, you will receive an email confirmation with an order number.
When will my pre-order item(s) be shipped?
Usually, the pre-order will close once a minimum quantity is reached. This could be anywhere from 6 to 21 days and we will be in constant communication with you on your pre-order shipment.
If you purchased both instock and pre-order items at the same time, we will ship your instock items first, then the pre-ordered item(s) later. If you are OK to wait and want them shipped altogether, feel free to leave a comment at checkout or drop us an email at email@example.com :)
What is P1P?
Phytosphingosine-1-Phosphate (P1P) is the world's first solution that protects and repairs damaged cells from stress. It is structurally similar to S1P, derived from Platelet-rich Plasma (PRP) treatments to support wound healing and cell regeneration. P1P's application for preventing and treating hair loss is patented in the US and 4 other countries.
Who is Phytopecia products for?
Anyone suffering from hair loss, dandruff, scalp irritation and basically anyone who wants healthier, voluminous hair! Phytopecia shampoo revitalizes and strengthens hair from the roots, giving you your youthful hair days back.
How often should I use the product?
Generally, we recommend to use Phytopecia shampoo once a day to remove dead cells and build up - just as how you would cleanse your skin. We also recommend to use the Phytopecia hair tonic twice a day for maximum results.
I'm pregnant / nursing, can I use this product?
Certainly! There are NO chemical fragrances, silicone, parabens and minoxidil.
What is the pH level of the shampoo?
It has a slight acidity of pH 5.3. The human scalp generally has a pH of ~ 5.5 and we want to maintain that healthy balance. If you hair's pH is out of balance, it is usually too high (alkaline) which increases frizz and tangles. Shampoo pH is too often overlooked and this is one VERY important factor that is hardly written on a label. Believe it or not, very few shampoos in the market are pH-balanced.
I love the cooling effect, it feels nice! What is it?
Phytopecia Hair Boosting Shampoo and Phytopecia Hair tonic contains Menthol to soothe scalp irritation and improve scalp circulation.